FAQ – Frequently Asked Questions

1. Do you ship worldwide?

Yes, we ship to most countries worldwide through trusted global fulfillment partners.

2. How long does shipping take?

Shipping times vary depending on location, but the average delivery time is 7–15 business days.
Full details are available in our Shipping Policy.

3. How can I track my order?

After your order is processed, you will receive a tracking number by email.
Tracking may take 1–3 days to update.

4. What is your return policy?

We offer easy returns. If you are not satisfied with your order, you can request a return within 30 days.
Details are in our Refund Policy.

5. How can I contact customer support?

You can contact us at:
📧 support@seriva.online
or through the contact form on our Contact Page.

6. Can I change or cancel my order?

Yes, you can request a change or cancellation within the first 12 hours after placing your order.
After that, the order may already be in processing.

7. What payment methods do you accept?

We accept major credit/debit cards, online payments, and secure checkout options.